Refund policy
DEFTI Shipping, Exchange & Return Policy
We want your DEFTI experience to be simple, clear, and hassle-free.
Shipping
Free shipping is currently included on eligible orders during our End-of-Season Sale.
Delivery times may vary depending on your location and courier capacity.
Once your order is dispatched, our delivery partner will contact you using the details provided with your order.
Please make sure your address and phone number are correct before placing your order.
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End-of-Season Sale
During our End-of-Season Sale, orders may be fulfilled from our remaining seasonal stock.
For selected products, including our shorts, you may receive Version 2 or Version 3, depending on the available stock at the time your order is fulfilled.
Both versions are part of our product range. The version available for your order will depend on our remaining stock.
If you require a specific version, please contact our Customer Service team before placing your order to confirm availability.
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Exchanges & Returns
You may request an exchange or return within 14 days of receiving your order, provided that the product:
- Is unworn and unused.
- Has not been washed.
- Is in its original condition.
- Has all original tags and packaging.
- Shows no signs of damage, stains, or alteration.
All exchange and return requests are subject to inspection and approval.
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Change of Mind
Changed your mind? No problem.
During our End-of-Season Sale, you can still request an exchange or return within the applicable period.
However, all shipping and return/exchange delivery costs resulting from a change of mind are the customer's responsibility.
This includes:
- Changing your mind about the product.
- Choosing the wrong size.
- Wanting a different color.
- Requesting a different available product.
- Deciding that you no longer want the item.
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Size Exchange
If you selected the wrong size, you may request an exchange within 14 days of receiving your order, subject to availability.
Shipping costs for size exchanges are the customer's responsibility.
If your requested size is unavailable, we will help you choose from the available options.
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Wrong, Damaged or Defective Items
If you receive an item that is:
- Incorrectly fulfilled,
- Damaged during delivery, or
- Confirmed to have a manufacturing defect,
please contact our Customer Service team as soon as possible with your order number and clear photos/videos of the issue.
If the issue is confirmed to be caused by DEFTI or a manufacturing defect, DEFTI will cover the applicable return or exchange shipping costs.
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Promotional & Bundle Orders
For orders purchased as part of a promotion, bundle, or special offer:
- Promotional prices are subject to the terms of the applicable offer.
- Returning part of a promotional bundle may affect the discount applied to the remaining items.
- The final refund or exchange value will be calculated based on the applicable promotional terms.
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Refunds
Once your return is received and approved, your refund will be processed according to the applicable payment method and DEFTI's refund procedures.
For change-of-mind returns, applicable shipping and return costs remain the customer's responsibility.
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Important
Please do not send any product back without first contacting DEFTI Customer Service and receiving return instructions.
DEFTI reserves the right to reject returns or exchanges if the product has been used, washed, damaged, altered, or is returned outside the applicable return period.
This policy does not limit any mandatory rights provided to consumers under applicable Egyptian law.